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In the quarantined items list, select the item that you want to view. Click the Actions icon on the top-left corner, and then click one of the following: Repair to rescan the file in order to remove the threat. Restore (not recommended) to take a file that may introduce vulnerabilities out of quarantine and return it to its original location. If a file has been falsely identified as infected, it can be restored from quarantine and used again right away. Open the Avira user interface and click Security → Quarantine. Select the desired file and Rescan, Restore or Delete. While this is a great feature for many mac users to keep on, some advanced users may be annoyed with it. How to Disable Application Downloaded from Internet Warning on a Per App Basis in Mac OS X If you want to, you you can remove the “NAME is an application downloaded from the internet.

The TDR Host Sensor can quarantine a file when it performs the Quarantine File action, or as part of a Host Ransomware Prevention (HRP) action. When the Host Sensor quarantines a file, it encrypts the file and stores it locally on the host.

Windows Host Sensor quarantine directory:

c:Program Files (x86)WatchGuardThreat Detection and Responsequarantine

Mac Host Sensor quarantine directory:

/usr/local/watchguard/tdr/quarantine

Linux Host Sensor quarantine directory:

/opt/watchguard/tdr/quarantine

The encrypted file remains in the quarantine directory on the host for the number of days specified in the Age Off For Quarantined Files setting. For more information, see Configure the Age Off For Quarantined Files

If you decide that a quarantined file is not a threat, you can remove the file from quarantine for up to 30 days, as long as the quarantined file remains on the host.

After 30 days you cannot undo the quarantine action, even if the quarantined file remains on the host. This is because incidents are automatically removed the system after 30 days.

The action to remove a file from quarantine depends on whether the Host Sensor quarantined the file as a Quarantine File action or as a Host Ransomware Prevention (HRP) action. You can remove select the action to remove a file from quarantine from the Remediations page, the Indicators page, or the Hosts page.

When you remove a file from Quarantine, the file is automatically added to the Allowlist.

Remove a File from Quarantine from the Remediations Page

To find the indicator and remove a file from quarantine in the TDR web UI:
  1. Log In to the TDR Web UI as an Administrator or Analyst.
  2. Select ThreatSync > Indicators.
  3. In the Action Requested column, set the filter to show only the Quarantine File action.
  4. In the Remediated Date column, select the date range for the time period when the file was quarantined.
  5. In the Search criteria text box, type the name of the host.
  6. Find the indicator for the file you want to remove from quarantine.
  7. Select the check box next to the indicator. You can select more than one indicator.
  8. To remove the file for the selected indicators from quarantine, from the Actions drop-down list, select the available action. The action you can choose depends on whether the file was quarantined as the result of an HRP action or as a Quarantine File action.
    • If a file was quarantined as the result of an HRP action, select Unquarantine HRP.
      This action removes all files related to this HRP action from quarantine on the host and adds the files to the Allowlist.
    • If a file was quarantined as the result of a Quarantine File action, select Unquarantine file.
      This action removes the file in this indicator from quarantine on the host and adds the file to the Allowlist.
  9. Click Execute Action.
    TDR sends a message to the Host Sensor to remove the file from quarantine.
To find the indicator and remove a file from quarantine in WatchGuard Cloud:
  1. Log In to TDR in WatchGuard Cloud.
  2. Select Monitor > Threat Detection.
  3. In the ThreatSync section, select Indicators.
  4. In the Action Requested column, set the filter to show only the Quarantine File action.
  5. In the Remediated Date column, select the date range for the time period when the file was quarantined.
  6. In the Search criteria text box, type the name of the host.
  7. Find the indicator for the file you want to remove from quarantine.
  8. Select the check box next to the indicator. You can select more than one indicator.
  9. To remove the file for the selected indicators from quarantine, from the Actions drop-down list, select the available action. The action you can choose depends on whether the file was quarantined as the result of an HRP action or as a Quarantine File action.
    • If a file was quarantined as the result of an HRP action, select Unquarantine HRP.
      This action removes all files related to this HRP action from quarantine on the host and adds the files to the Allowlist.
    • If a file was quarantined as the result of a Quarantine File action, select Unquarantine file.
      This action removes the file in this indicator from quarantine on the host and adds the file to the Allowlist.
  10. Click Execute Action.
    TDR sends a message to the Host Sensor to remove the file from quarantine.

Remove a File from Quarantine from the Indicators Page

To find the indicator and remove a file from quarantine in the TDR web UI:Mac How To Remove Quarantine From Appsalenew
  1. Log In to the TDR Web UI as an Administrator or Analyst.
  2. Select ThreatSync > Indicators.
  3. To clear the default filters, click . Select Clear.
  4. In the Last Seen column, select the date range for the time period when the file was quarantined.
  5. In the Action Requested column, set the filter to show only the Quarantine File action.
  6. In the Outcome column, set the filter to show only Successful actions.
  7. In the Search criteria text box, type the name of the host.
  8. Find the indicator for the file you want to remove from quarantine.
  9. Select the check box to adjacent to the indicator. You can select more than one indicator.
  10. To remove the file for the selected indicators from quarantine, from the Actions drop-down list, select the available action. The action you can choose depends on whether the file was quarantined as the result of an HRP action or as a Quarantine File action.
    • If a file was quarantined as the result of an HRP action, select Unquarantine HRP.
      This action removes all files related to this HRP action from quarantine on the host and adds the files to the Allowlist.
    • If a file was quarantined as the result of a Quarantine File action, select Unquarantine file.
      This action removes the file in this indicator from quarantine on the host and adds the file to the Allowlist.
  11. Click Execute Action.
    TDR sends a message to the Host Sensor to remove the file from quarantine.
To find the indicator and remove a file from quarantine in WatchGuard Cloud:
  1. Log In to TDR in WatchGuard Cloud.
  2. Select Monitor > Threat Detection.
  3. In the ThreatSync section, select Indicators.
  4. To clear the default filters, click . Select Clear.
  5. In the Last Seen column, select the date range for the time period when the file was quarantined.
  6. In the Action Requested column, set the filter to show only the Quarantine File action.
  7. In the Outcome column, set the filter to show only Successful actions.
  8. In the Search criteria text box, type the name of the host.
  9. Find the indicator for the file you want to remove from quarantine.
  10. Select the check box to adjacent to the indicator. You can select more than one indicator.
  11. To remove the file for the selected indicators from quarantine, from the Actions drop-down list, select the available action. The action you can choose depends on whether the file was quarantined as the result of an HRP action or as a Quarantine File action.
    • If a file was quarantined as the result of an HRP action, select Unquarantine HRP.
      This action removes all files related to this HRP action from quarantine on the host and adds the files to the Allowlist.
    • If a file was quarantined as the result of a Quarantine File action, select Unquarantine file.
      This action removes the file in this indicator from quarantine on the host and adds the file to the Allowlist.
  12. Click Execute Action.
    TDR sends a message to the Host Sensor to remove the file from quarantine.

Remove a File from Quarantine from the Hosts Page

To find the indicator and remove a file from quarantine in the TDR web UI:
  1. Log In to the TDR Web UI as an Administrator or Analyst.
  2. Select ThreatSync > Hosts.
  3. Select the date range for the time period when the file was quarantined.
  4. In the Search criteria text box, type the host name.
  5. To see incidents with any score, click . Select Clear.
    The default score filter is cleared.
  6. To expand the incident details, click .
    The indicators list for the host opens.
  1. In the list of indicators for the incident, at the top of the Score column, set the filter to show only incidents with a score of 1. Click Apply.
    The indicators for successfully completed actions appear.
  2. Find the indicator for the successfully quarantined file.
  3. In the Manual Actions column, click Select Action.
    The Manual Actions dialog box opens.

The Manual Actions dialog box for a Quarantine File indicator includes an Undo check box.

The Manual Actions dialog box for an HRP indicator include an Unquarantine HRP check box.

  1. From the Manual Actions dialog box, you can select these actions:
    • To remove a file from quarantine, select the Undo check box for that file.
      This option removes the file specified in this indicator from quarantine on the host and adds the file to the Allowlist.
    • For a Host Ransomware Prevention indicator, to remove all quarantined files included in this indicator from quarantine, select the Unquarantine HRP check box.
      This option removes all files related to the HRP action from quarantine and adds the files to the Allowlist.
  2. To execute the selected actions, click Execute Selected Actions.
    TDR sends a message to the Host Sensor to remove the file from quarantine.
  3. Click Close.
To find the indicator and remove a file from quarantine in WatchGuard Cloud:
  1. Log In to TDR in WatchGuard Cloud.
  2. Select Monitor > Threat Detection.
  3. In the ThreatSync section, select Hosts.
  4. Select the date range for the time period when the file was quarantined.
  5. In the Search criteria text box, type the host name.
  6. To see incidents with any score, click . Select Clear.
    The default score filter is cleared.
  7. To expand the incident details, click .
    The indicators list for the host opens.
  1. In the list of indicators for the incident, at the top of the Score column, set the filter to show only incidents with a score of 1. Click Apply.
    The indicators for successfully completed actions appear.
  2. Find the indicator for the successfully quarantined file.
  3. In the Manual Actions column, click Select Action.
    The Manual Actions dialog box opens.

The Manual Actions dialog box for a Quarantine File indicator includes an Undo check box.

Creator

The Manual Actions dialog box for an HRP indicator include an Unquarantine HRP check box.

  1. From the Manual Actions dialog box, you can select these actions:
    • To remove a file from quarantine, select the Undo check box for that file.
      This option removes the file specified in this indicator from quarantine on the host and adds the file to the Allowlist.
    • For a Host Ransomware Prevention indicator, to remove all quarantined files included in this indicator from quarantine, select the Unquarantine HRP check box.
      This option removes all files related to the HRP action from quarantine and adds the files to the Allowlist.
  2. To execute the selected actions, click Execute Selected Actions.
    TDR sends a message to the Host Sensor to remove the file from quarantine.
  3. Click Close.

After you execute the action to remove a file from quarantine, the Action Requested / Outcome column shows the action Un-Quarantine File and the outcome In Progress. After the file has been removed from quarantine, the outcome changes to Successful.

When you execute an action to remove a file from quarantine, the MD5 value for that file is automatically added to the Allowlist as a signature override. If the quarantine action fails because the file no longer exists on the host, the MD5 value for that file is still added to the Allowlist. For more information about the Allowlist, see Configure TDR Signature Overrides.

See Also

When Norton detects a threat that cannot be eliminated with the latest virus definitions, it quarantines impacted files so that they cannot spread or infect your Mac. You cannot view files in the Finder or use them if they are quarantined.

Some apps that you use may need to access files that Norton classifies as threats and therefore quarantines. For example, many shareware or freeware apps download adware that introduce vulnerabilities. These apps will not work if Norton quarantines the adware files that they need to operate.

Norton displays File in Quarantine window to view additional details of the infected files that has been quarantined. If new virus definition is received, you can attempt to repair the quarantined item. Some quarantined items are successfully disinfected after your Norton product rescans them. You can also restore such items.

NortonLifeLock recommends you not to restore the quarantined files, unless you are sure that they are safe. If you restore an item to a directory other than its original location, it may not function properly. Therefore, it is recommended that you reinstall the program.

Mac How To Remove Quarantine From App Sale New Yorker

In some cases, Norton displays File Deleted window which indicates that Norton automatically detects and moved the specific infected file to Trash or deleted the file from your Mac that cannot be repaired. If the file cannot be repaired, the file is either moved to Quarantine or deleted.

Mac How To Remove Quarantine From App Sale New Jersey

    Some quarantined items can be repaired after Norton downloads virus updates and rescans them.

  1. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product main window, click Advanced or Settings.

  3. On the left pane, click Activity.

  4. In the Security History row, click the view icon.

  5. In the Security History window, under Protect my Mac, click Quarantine.

  6. In the quarantined items list, select the item that you want to view.

  7. Click the Actions icon on the top-left corner, and then click one of the following:

    • Repair to rescan the file in order to remove the threat.

    • Restore (not recommended) to take a file that may introduce vulnerabilities out of quarantine and return it to its original location.

    • Delete to remove the file from Quarantine and from your Mac.

  8. Click Done.